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Web Browsers

This guide covers the browsers available on FVSD computers and tips for troubleshooting common issues.

Supported Browsers

  • Microsoft Edge (Recommended) — the default browser on FVSD computers. Edge uses Single Sign-On (SSO) with your FVSD account, so you'll be automatically signed in to Microsoft 365 services (Outlook, SharePoint, Teams, OneDrive) without needing to enter your password each time.
  • Google Chrome — also available if you prefer it. Best for Google Workspace tools (Classroom, Drive, Docs).

We recommend Edge for the seamless sign-in experience, but you're welcome to use Chrome if you prefer.

Clearing Your Browser Cache

If a website isn't loading correctly, is showing outdated content, or is running slowly, clearing the cache often fixes it.

Chrome

  1. Press Ctrl + Shift + Delete
  2. Set the time range to All time
  3. Check Cached images and files (and Cookies if needed — note this will sign you out of websites)
  4. Click Clear data

Edge

  1. Press Ctrl + Shift + Delete
  2. Set the time range to All time
  3. Check Cached images and files
  4. Click Clear now

Managing Bookmarks

Adding a Bookmark

  • Press Ctrl + D on any page to bookmark it
  • Choose a folder to save it in and click Done

Accessing Bookmarks

  • Click the star icon or bookmarks bar at the top of the browser
  • Press Ctrl + Shift + O to open the bookmark manager

Browser Extensions

  • Do not install browser extensions yourself — some extensions pose security or privacy risks
  • If you need a specific extension for your work, submit a request to IT
  • IT-approved extensions are deployed automatically to managed browsers

Common Questions

Q: A website isn't loading or shows an error.

A: Try these steps in order:

  1. Refresh the page (Ctrl + R or F5)
  2. Clear your browser cache (see above)
  3. Try the site in a different browser
  4. If it still doesn't work, it may be a site-level issue or blocked by the network filter — contact IT

Q: I keep getting pop-ups or redirects.

A: Do not click on any pop-ups. Close the browser and reopen it. If the issue continues, contact IT — your browser may need to be reset.

Q: A site I need for work is blocked.

A: Some sites are blocked by the FVSD network filter. If you need a site unblocked for work or educational purposes, submit a ticket to IT with the URL and the reason you need access.

Q: Which browser should I use for [specific tool]?

A: As a general rule — Edge for Microsoft tools, Chrome for Google tools. Most sites work fine in either.

Contact IT

  • Submit a ticket through the IT helpdesk
  • Email: helpdesk@fvsd.ab.ca
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