Web Browsers

This guide covers the browsers available on FVSD computers and tips for troubleshooting common issues.
Supported Browsers
Microsoft Edge (Recommended) — the default browser on FVSD computers. Edge uses Single Sign-On (SSO) with your FVSD account, so you'll be automatically signed in to Microsoft 365 services (Outlook, SharePoint, Teams, OneDrive) without needing to enter your password each time.
Google Chrome — also available if you prefer it. Best for Google Workspace tools (Classroom, Drive, Docs).
We recommend Edge for the seamless sign-in experience, but you're welcome to use Chrome if you prefer.
Clearing Your Browser Cache
If a website isn't loading correctly, is showing outdated content, or is running slowly, clearing the cache often fixes it.
Chrome
Press Ctrl + Shift + Delete
Set the time range to All time
Check Cached images and files (and Cookies if needed — note this will sign you out of websites)
Click Clear data
Edge
Press Ctrl + Shift + Delete
Set the time range to All time
Check Cached images and files
Click Clear now
Managing Bookmarks
Adding a Bookmark
Press Ctrl + D on any page to bookmark it
Choose a folder to save it in and click Done
Accessing Bookmarks
Click the star icon or bookmarks bar at the top of the browser
Press Ctrl + Shift + O to open the bookmark manager
Browser Extensions
Do not install browser extensions yourself — some extensions pose security or privacy risks
If you need a specific extension for your work, submit a request to IT
IT-approved extensions are deployed automatically to managed browsers
Common Questions
Q: A website isn't loading or shows an error.
A: Try these steps in order:
Refresh the page (Ctrl + R or F5)
Clear your browser cache (see above)
Try the site in a different browser
If it still doesn't work, it may be a site-level issue or blocked by the network filter — contact IT
Q: I keep getting pop-ups or redirects.
A: Do not click on any pop-ups. Close the browser and reopen it. If the issue continues, contact IT — your browser may need to be reset.
Q: A site I need for work is blocked.
A: Some sites are blocked by the FVSD network filter. If you need a site unblocked for work or educational purposes, submit a ticket to IT with the URL and the reason you need access.
Q: Which browser should I use for [specific tool]?
A: As a general rule — Edge for Microsoft tools, Chrome for Google tools. Most sites work fine in either.
Contact IT
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca