Web Browsers

This guide covers the browsers available on FVSD computers and tips for troubleshooting common issues.

Supported Browsers

• Microsoft Edge (Recommended) — the default browser on FVSD computers. Edge uses Single Sign-On (SSO) with your FVSD account, so you'll be automatically signed in to Microsoft 365 services (Outlook, SharePoint, Teams, OneDrive) without needing to enter your password each time.
• Google Chrome — also available if you prefer it. Best for Google Workspace tools (Classroom, Drive, Docs).

We recommend Edge for the seamless sign-in experience, but you're welcome to use Chrome if you prefer.

Clearing Your Browser Cache

If a website isn't loading correctly, is showing outdated content, or is running slowly, clearing the cache often fixes it.

Chrome

1. Press Ctrl + Shift + Delete
2. Set the time range to All time
3. Check Cached images and files (and Cookies if needed — note this will sign you out of websites)
4. Click Clear data

Edge

1. Press Ctrl + Shift + Delete
2. Set the time range to All time
3. Check Cached images and files
4. Click Clear now

Managing Bookmarks

Adding a Bookmark

• Press Ctrl + D on any page to bookmark it
• Choose a folder to save it in and click Done

Accessing Bookmarks

• Click the star icon or bookmarks bar at the top of the browser
• Press Ctrl + Shift + O to open the bookmark manager

Browser Extensions

• Do not install browser extensions yourself — some extensions pose security or privacy risks
• If you need a specific extension for your work, submit a request to IT
• IT-approved extensions are deployed automatically to managed browsers

Common Questions

Q: A website isn't loading or shows an error.

A: Try these steps in order:

1. Refresh the page (Ctrl + R or F5)
2. Clear your browser cache (see above)
3. Try the site in a different browser
4. If it still doesn't work, it may be a site-level issue or blocked by the network filter — contact IT

Q: I keep getting pop-ups or redirects.

A: Do not click on any pop-ups. Close the browser and reopen it. If the issue continues, contact IT — your browser may need to be reset.

Q: A site I need for work is blocked.

A: Some sites are blocked by the FVSD network filter. If you need a site unblocked for work or educational purposes, submit a ticket to IT with the URL and the reason you need access.

Q: Which browser should I use for [specific tool]?

A: As a general rule — Edge for Microsoft tools, Chrome for Google tools. Most sites work fine in either.

Contact IT

• Submit a ticket through the IT helpdesk
• Email: helpdesk@fvsd.ab.ca