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Having trouble logging in? This guide walks you through resetting your FVSD password. Before You Start Your FVSD account uses one password across all services — email, computer login, Google Workspace, and more. Changing your password will update it everywhere...

Welcome to FVSD! This guide explains how your IT account and access are set up when you join the division. How Your Account Is Created Your FVSD account is created automatically once you've been entered and activated in the HR system (Atrieve) by your school o...

This guide covers the browsers available on FVSD computers and tips for troubleshooting common issues. Supported Browsers Microsoft Edge (Recommended) — the default browser on FVSD computers. Edge uses Single Sign-On (SSO) with your FVSD account, so you'll be ...

This guide explains the different places you can store files at FVSD and when to use each one. OneDrive (Recommended for Most Files) OneDrive is your primary cloud storage, linked to your FVSD Microsoft 365 account. What it's for: Personal work files — documen...

This guide covers common issues with FVSD Windows computers and basic steps to try before contacting IT. Computer Won't Turn On Make sure the power cable is connected — check both ends (wall outlet and computer) If it's a portable computer, plug in the charger...

This guide covers the most common Chromebook problems and how to fix them. Chromebook Won't Turn On Plug it in — connect the charger and wait at least 5 minutes. The battery may be completely drained. Check the charger — make sure the charging light comes on. ...

This guide covers connecting to and troubleshooting interactive displays (ViewSonic ViewBoards, Promethean boards, and other smartboards) used in FVSD classrooms. Connecting Your Computer to the Display Using an HDMI Cable Plug one end of the HDMI cable into y...

This guide covers how to add a printer using PaperCut and fix common printing problems. Getting Started With PaperCut FVSD uses PaperCut to manage printers. You do not need to add printers through Windows settings. First-Time Login When you first log in to you...

This guide covers common Outlook tasks and tips for managing your FVSD email. Accessing Your Email Outlook desktop app — pre-installed on your FVSD computer Outlook on the web — go to https://outlook.office.com and sign in with your FVSD account Outlook mobile...

Microsoft Teams is FVSD's primary tool for video meetings, chat, and collaboration. This guide covers the essentials. Accessing Teams Desktop app — pre-installed on your FVSD computer Web app — go to https://teams.microsoft.com and sign in with your FVSD accou...

FVSD uses Google Workspace alongside Microsoft 365. This guide covers the basics of the Google tools you may use. Signing In to Google Go to https://google.com and click Sign in Enter your FVSD email address (e.g., jsmith@fvsd.ab.ca) You'll be redirected to t...

This guide covers how to administer exams on Chromebooks, including exam accounts, printing, accommodations, and recording. Exam Accounts Most schools have an allocated pool of exam accounts. These accounts are locked down so students can only access Google Do...

Having trouble connecting to the school WiFi? This guide covers the most common issues and fixes. Connecting to WiFi Windows Click the WiFi icon in the taskbar (bottom-right corner) Select your school's WiFi network Click Connect Enter your credentials if prom...

The FVSD VPN allows you to securely access school division resources when you're working remotely. This guide walks you through installing and connecting with FortiClient. Who Needs the VPN? You only need the VPN if you're accessing FVSD network resources from...

This guide explains how software is managed on FVSD devices and how to request new applications. How Software Works at FVSD FVSD computers are managed centrally by IT. This means: You cannot install software yourself — your computer does not have admin/install...

PowerSchool is the student information system used by FVSD for managing student records, attendance, grades, and reporting. Accessing PowerSchool Go to your school's PowerSchool URL (ask your school office or IT if you don't have it) Sign in with your PowerSch...

Phishing emails are one of the biggest security threats to schools. This guide helps you recognize and report them. FVSD uses KnowBe4 for security awareness training and the Phish Alert Button in Outlook for reporting suspicious emails. If you haven't complete...

This is a summary of key points from FVSD's Acceptable Use Policy for technology. All staff are expected to follow these guidelines when using FVSD devices, accounts, and network resources. Key Points FVSD Devices and Accounts Are for Work Use FVSD computers, ...