Printer Setup and Troubleshooting

This guide covers how to add a printer using PaperCut and fix common printing problems.
Getting Started With PaperCut
FVSD uses PaperCut to manage printers. You do not need to add printers through Windows settings.
First-Time Login
When you first log in to your computer, a PaperCut popup will appear:
Click the Sign in with Microsoft button
Select your FVSD account (or enter your FVSD email if prompted)
PaperCut will connect and your school's printers will be available automatically
If the PaperCut Popup Doesn't Appear
Check the system tray (bottom-right corner of your screen, near the clock) — the PaperCut icon may be there. Click it to open it.
Try restarting your computer — the popup should appear on the next login
Make sure you're connected to the school network (not a personal hotspot)
If it still doesn't appear, contact IT
Common Printing Problems
Print Job Is Stuck or Nothing Prints
Check the PaperCut popup — it may be waiting for you to confirm or release the job
Try cancelling the job and printing again
If jobs keep getting stuck, restart your computer and try again
Printing to the Wrong Printer
When you print, make sure you select the correct printer from the list:
Press Ctrl + P (or Cmd + P on Mac) in your application
Click the printer name dropdown
Select the correct printer
If you're unsure which printer is which, check the printer name on the label/sticker on the physical printer at your school
Paper Jam
Open the printer's front and side panels
Gently pull out any jammed paper — pull in the direction the paper normally travels
Check for small torn pieces of paper that may be left behind
Close all panels and press the Resume or OK button on the printer
Do not force the paper — if it won't come out easily, contact IT.
Print Quality Issues (Faded, Streaky, or Blurry)
The printer may be low on toner or ink — check the printer's display panel for warnings
Contact IT to request a toner replacement — do not order toner yourself
Printing From a Chromebook
Open the document or webpage you want to print
Press Ctrl + P
Under Destination, click See more and select your printer
Adjust settings as needed and click Print
If your printer isn't listed, contact IT to have it added to your Chromebook's managed printers.
Contact IT
If your issue isn't covered above:
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca
Please include:
Your school/site
The printer name or location (e.g., "the copier in the main office")
What's happening (error messages, lights, symptoms)