# Printer Setup and Troubleshooting

This guide covers how to add a printer using PaperCut and fix common printing problems.

## Getting Started With PaperCut

FVSD uses **PaperCut** to manage printers. You do not need to add printers through Windows settings.

### First-Time Login

When you first log in to your computer, a PaperCut popup will appear:

1. Click the **Sign in with Microsoft** button
2. Select your FVSD account (or enter your FVSD email if prompted)
3. PaperCut will connect and your school's printers will be available automatically

### If the PaperCut Popup Doesn't Appear

- Check the **system tray** (bottom-right corner of your screen, near the clock) — the PaperCut icon may be there. Click it to open it.
- Try restarting your computer — the popup should appear on the next login
- Make sure you're connected to the **school network** (not a personal hotspot)
- If it still doesn't appear, contact IT

## Common Printing Problems

### Print Job Is Stuck or Nothing Prints

1. Check the PaperCut popup — it may be waiting for you to **confirm or release** the job
2. Try cancelling the job and printing again
3. If jobs keep getting stuck, restart your computer and try again

### Printing to the Wrong Printer

When you print, make sure you select the correct printer from the list:

1. Press **Ctrl + P** (or **Cmd + P** on Mac) in your application
2. Click the **printer name** dropdown
3. Select the correct printer
4. If you're unsure which printer is which, check the printer name on the label/sticker on the physical printer at your school

### Paper Jam

1. Open the printer's front and side panels
2. Gently pull out any jammed paper — pull in the direction the paper normally travels
3. Check for small torn pieces of paper that may be left behind
4. Close all panels and press the **Resume** or **OK** button on the printer

**Do not force the paper** — if it won't come out easily, contact IT.

### Print Quality Issues (Faded, Streaky, or Blurry)

- The printer may be low on toner or ink — check the printer's display panel for warnings
- Contact IT to request a toner replacement — **do not order toner yourself**

### Printing From a Chromebook

1. Open the document or webpage you want to print
2. Press **Ctrl + P**
3. Under **Destination**, click **See more** and select your printer
4. Adjust settings as needed and click **Print**

If your printer isn't listed, contact IT to have it added to your Chromebook's managed printers.

## Contact IT

If your issue isn't covered above:

- **Submit a ticket** through the IT helpdesk
- **Email:** helpdesk@fvsd.ab.ca

Please include:

- Your **school/site**
- The **printer name or location** (e.g., "the copier in the main office")
- What's happening (error messages, lights, symptoms)