How to Connect to the FVSD VPN (FortiClient)
The FVSD VPN allows you to securely access school division resources when you're working remotely. This guide walks you through installing and connecting with FortiClient.
Who Needs the VPN?
You only need the VPN if you're accessing FVSD network resources from outside a school building — for example, working from home or travelling. If you're at a school connected to the school WiFi, you don't need the VPN.
Step 1: Download FortiClient
- Go to the Fortinet product downloads page and download FortiClient VPN
- Run the installer and follow the prompts to install
If you're unsure which version to download, contact IT.
Step 2: Set Up the VPN Connection
- Open FortiClient
- Go to Remote Access or VPN Connections
- Click Add or Configure VPN to create a new connection
- Enter the following settings:
| Setting | Value |
|---------|-------|
| VPN Type | SSL-VPN |
| Connection Name | FVSD |
| Remote Gateway | https://vpn.fvsd.ab.ca |
| Custom Port | 10443 |
| Enable Single Sign-On for VPN Tunnel | Checked |
| All other boxes | Leave unchecked |
- Click Save
Step 3: Connect
- Open FortiClient
- Select the FVSD connection
- Click Connect
- Sign in with your FVSD Microsoft account when prompted (Single Sign-On)
- Once connected, you'll see a confirmation in FortiClient
Disconnecting
When you're done working remotely:
- Open FortiClient
- Click Disconnect
Troubleshooting
"Unable to Connect" or Connection Times Out
- Make sure you have an active internet connection — the VPN requires internet to connect to FVSD's network
- Double-check the connection settings match the table above (especially the gateway and port)
- Restart FortiClient and try again
- If you're on a hotel or public WiFi, the network may be blocking VPN traffic — try a different network or use a mobile hotspot
"Authentication Failed"
- Make sure you're signing in with your FVSD Microsoft account
- Your password may have changed — try your current FVSD password
- If your account is locked, reset your password first (see the Password Reset article)
VPN Connects but Can't Access Resources
- Try disconnecting and reconnecting
- Restart your computer and try again
- If the issue persists, contact IT
Contact IT
- Submit a ticket through the IT helpdesk
- Email: helpdesk@fvsd.ab.ca