Network and Remote Access

WiFi Troubleshooting
Having trouble connecting to the school WiFi? This guide covers the most common issues and fixes.
Connecting to WiFi
Windows
Click the WiFi icon in the taskbar (bottom-right corner)
Select your school's WiFi network
Click Connect
Enter your credentials if prompted
Chromebook
Click the clock/battery area in the bottom-right corner
Click the WiFi icon
Make sure WiFi is turned on
Select your school's WiFi network
Mobile Devices (Phones, Tablets)
Go to Settings > WiFi
Select your school's WiFi network
Enter your credentials if prompted
Common WiFi Problems
WiFi Won't Connect
Make sure WiFi is turned on on your device
Make sure you're selecting the correct network
Restart your device and try again
Move closer to a wireless access point — thick walls and distance can weaken the signal
If other people nearby are connected fine, the issue is likely with your device — restart it
Connected but No Internet
Try opening a different website — the site you're visiting may be down
Restart your device
Disconnect from WiFi and reconnect
If multiple people are experiencing the same issue, it may be a network-wide problem — contact IT
WiFi Keeps Disconnecting
Check if the issue happens in a specific location — you may be at the edge of the WiFi range
Restart your device
If the problem continues, contact IT — there may be an issue with the access point in your area
Device Says "Unable to Connect" or "Authentication Failed"
Double-check that you're entering the correct password or credentials
Your account may need to be re-authenticated — try "forgetting" the network and reconnecting:
Windows: Click the WiFi icon > right-click the network > Forget > reconnect
Chromebook: Click WiFi icon > click the network name > Forget > reconnect
Personal Devices
Personal devices may have limited or no access to the school network depending on your school's configuration. If you need to connect a personal device for work purposes, contact IT.
Contact IT
If you've tried the steps above and still can't connect:
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca
Please include:
Your school and room/area
The type of device you're trying to connect
What's happening (error messages, symptoms)
Whether the issue affects just you or multiple people

How to Connect to the FVSD VPN (FortiClient)
The FVSD VPN allows you to securely access school division resources when you're working remotely. This guide walks you through installing and connecting with FortiClient.
Who Needs the VPN?
You only need the VPN if you're accessing FVSD network resources from outside a school building — for example, working from home or travelling. If you're at a school connected to the school WiFi, you don't need the VPN.
Step 1: Download FortiClient
Go to the Fortinet product downloads page and download FortiClient VPN
Run the installer and follow the prompts to install
If you're unsure which version to download, contact IT.
Step 2: Set Up the VPN Connection
Open FortiClient
Go to Remote Access or VPN Connections
Click Add or Configure VPN to create a new connection
Enter the following settings:
| Setting | Value |
|---------|-------|
| VPN Type | SSL-VPN |
| Connection Name | FVSD |
| Remote Gateway | https://vpn.fvsd.ab.ca |
| Custom Port | 10443 |
| Enable Single Sign-On for VPN Tunnel | Checked |
| All other boxes | Leave unchecked |
Click Save
Step 3: Connect
Open FortiClient
Select the FVSD connection
Click Connect
Sign in with your FVSD Microsoft account when prompted (Single Sign-On)
Once connected, you'll see a confirmation in FortiClient
Disconnecting
When you're done working remotely:
Open FortiClient
Click Disconnect
Troubleshooting
"Unable to Connect" or Connection Times Out
Make sure you have an active internet connection — the VPN requires internet to connect to FVSD's network
Double-check the connection settings match the table above (especially the gateway and port)
Restart FortiClient and try again
If you're on a hotel or public WiFi, the network may be blocking VPN traffic — try a different network or use a mobile hotspot
"Authentication Failed"
Make sure you're signing in with your FVSD Microsoft account
Your password may have changed — try your current FVSD password
If your account is locked, reset your password first (see the Password Reset article)
VPN Connects but Can't Access Resources
Try disconnecting and reconnecting
Restart your computer and try again
If the issue persists, contact IT
Contact IT
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca