Network and Remote Access

WiFi Troubleshooting

Having trouble connecting to the school WiFi? This guide covers the most common issues and fixes.

Connecting to WiFi

Windows

  1. Click the WiFi icon in the taskbar (bottom-right corner)
  2. Select your school's WiFi network
  3. Click Connect
  4. Enter your credentials if prompted

Chromebook

  1. Click the clock/battery area in the bottom-right corner
  2. Click the WiFi icon
  3. Make sure WiFi is turned on
  4. Select your school's WiFi network

Mobile Devices (Phones, Tablets)

  1. Go to Settings > WiFi
  2. Select your school's WiFi network
  3. Enter your credentials if prompted

Common WiFi Problems

WiFi Won't Connect

  1. Make sure WiFi is turned on on your device
  2. Make sure you're selecting the correct network
  3. Restart your device and try again
  4. Move closer to a wireless access point — thick walls and distance can weaken the signal
  5. If other people nearby are connected fine, the issue is likely with your device — restart it

Connected but No Internet

  1. Try opening a different website — the site you're visiting may be down
  2. Restart your device
  3. Disconnect from WiFi and reconnect
  4. If multiple people are experiencing the same issue, it may be a network-wide problem — contact IT

WiFi Keeps Disconnecting

  1. Check if the issue happens in a specific location — you may be at the edge of the WiFi range
  2. Restart your device
  3. If the problem continues, contact IT — there may be an issue with the access point in your area

Device Says "Unable to Connect" or "Authentication Failed"

Personal Devices

Personal devices may have limited or no access to the school network depending on your school's configuration. If you need to connect a personal device for work purposes, contact IT.

Contact IT

If you've tried the steps above and still can't connect:

Please include:

How to Connect to the FVSD VPN (FortiClient)

The FVSD VPN allows you to securely access school division resources when you're working remotely. This guide walks you through installing and connecting with FortiClient.

Who Needs the VPN?

You only need the VPN if you're accessing FVSD network resources from outside a school building — for example, working from home or travelling. If you're at a school connected to the school WiFi, you don't need the VPN.

Step 1: Download FortiClient

  1. Go to the Fortinet product downloads page and download FortiClient VPN
  2. Run the installer and follow the prompts to install

If you're unsure which version to download, contact IT.

Step 2: Set Up the VPN Connection

  1. Open FortiClient
  2. Go to Remote Access or VPN Connections
  3. Click Add or Configure VPN to create a new connection
  4. Enter the following settings:

| Setting | Value |

|---------|-------|

| VPN Type | SSL-VPN |

| Connection Name | FVSD |

| Remote Gateway | https://vpn.fvsd.ab.ca |

| Custom Port | 10443 |

| Enable Single Sign-On for VPN Tunnel | Checked |

| All other boxes | Leave unchecked |

  1. Click Save

Step 3: Connect

  1. Open FortiClient
  2. Select the FVSD connection
  3. Click Connect
  4. Sign in with your FVSD Microsoft account when prompted (Single Sign-On)
  5. Once connected, you'll see a confirmation in FortiClient

Disconnecting

When you're done working remotely:

  1. Open FortiClient
  2. Click Disconnect

Troubleshooting

"Unable to Connect" or Connection Times Out

"Authentication Failed"

VPN Connects but Can't Access Resources

Contact IT