How to Reset Your FVSD Password

Having trouble logging in? This guide walks you through resetting your FVSD password.
Before You Start
Your FVSD account uses one password across all services — email, computer login, Google Workspace, and more. Changing your password will update it everywhere.
Option 1: Reset Your Password From the Login Screen (Windows)
On the Windows login screen, click Reset Password or I forgot my password
Enter your FVSD email address (e.g., 
jsmith@fvsd.ab.ca)
Complete the verification step (you may be asked to confirm your phone number or answer a security question)
Create a new password following the requirements below
Click Submit
Option 2: Change Your Password While Logged In
If you can still log in but want to change your password:
Press Ctrl + Alt + Delete on your keyboard
Click Change a password
Enter your current password
Enter your new password twice
Press Enter
Option 3: Reset via Microsoft 365 Online
Go to https://portal.office.com
Enter your FVSD email address
Click Can't access your account?
Follow the prompts to verify your identity
Create a new password
Password Requirements
Your new password must meet the following:
At least 8 characters long
Contains at least one uppercase letter (A-Z)
Contains at least one lowercase letter (a-z)
Contains at least one number (0-9)
Cannot be the same as your last 3 passwords
Contact IT
If none of the options above work:
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca
Please include:
Your full name
Your school/site
The device or service you're trying to log in to