# How to Reset Your FVSD Password

Having trouble logging in? This guide walks you through resetting your FVSD password.

## Before You Start

Your FVSD account uses one password across all services — email, computer login, Google Workspace, and more. Changing your password will update it everywhere.

## Option 1: Reset Your Password From the Login Screen (Windows)

1. On the Windows login screen, click **Reset Password** or **I forgot my password**
2. Enter your FVSD email address (e.g., `jsmith@fvsd.ab.ca`)
3. Complete the verification step (you may be asked to confirm your phone number or answer a security question)
4. Create a new password following the requirements below
5. Click **Submit**

## Option 2: Change Your Password While Logged In

If you can still log in but want to change your password:

1. Press **Ctrl + Alt + Delete** on your keyboard
2. Click **Change a password**
3. Enter your current password
4. Enter your new password twice
5. Press **Enter**

## Option 3: Reset via Microsoft 365 Online

1. Go to [https://portal.office.com](https://portal.office.com)
2. Enter your FVSD email address
3. Click **Can't access your account?**
4. Follow the prompts to verify your identity
5. Create a new password

## Password Requirements

Your new password must meet the following:

- At least **8 characters** long
- Contains at least one **uppercase** letter (A-Z)
- Contains at least one **lowercase** letter (a-z)
- Contains at least one **number** (0-9)
- Cannot be the same as your last 3 passwords
## Contact IT

If none of the options above work:

- **Submit a ticket** through the IT helpdesk
- **Email:** helpdesk@fvsd.ab.ca

Please include:

- Your full name
- Your school/site
- The device or service you're trying to log in to