Smartboard and ViewBoard Setup and Troubleshooting

This guide covers connecting to and troubleshooting interactive displays (ViewSonic ViewBoards, Promethean boards, and other smartboards) used in FVSD classrooms.
Connecting Your Computer to the Display
Using an HDMI Cable
Plug one end of the HDMI cable into your computer
Plug the other end into the HDMI input on the display
The display should automatically detect your computer
If the screen doesn't appear, press Windows key + P and select Duplicate or Extend
Using a USB-C Cable
Some newer displays and computers support USB-C:
Connect the USB-C cable from your computer to the display's USB-C port
The display should show your computer screen automatically
Wireless Display (Screen Mirroring)
If your display supports wireless casting:
On your computer, press Windows key + K to open the Cast panel
Select your classroom display from the list
Choose Duplicate to mirror your screen
Note: Wireless display may have slight lag — use a wired connection for video playback or presentations with animations.
Display Shows "No Signal"
Check that the cable is firmly plugged in at both ends
Make sure the display is set to the correct input — use the remote or the buttons on the display to switch inputs (HDMI 1, HDMI 2, USB-C, etc.)
Try a different cable if one is available
Press Windows key + P on your computer and select Duplicate
Touch Screen Isn't Working
Make sure the USB cable is connected from the display to your computer — the HDMI cable handles video only, the USB cable enables touch
Try unplugging and reconnecting the USB cable
Restart your computer with the cables connected
If touch still doesn't work after reconnecting, contact IT.
No Sound From the Display
Right-click the speaker icon in your taskbar (bottom-right)
Click Sound settings > Output device
Select the display (it may appear as the display model name or "HDMI Audio")
Make sure the volume is turned up on both your computer and the display itself
Display Is On but Screen Is Black
Move the mouse or press a key — your computer may be asleep
Check the cable connection
Try switching the display's input source and switching back
Restart the display by turning it off, waiting 10 seconds, and turning it back on
ViewBoard Specific Tips
Updating the ViewBoard: ViewBoards occasionally need firmware updates. If you see a prompt to update, you can proceed — or let IT know and we'll handle it during your next available time.
Frozen ViewBoard: Hold the power button on the side of the unit for 10 seconds to force a restart.
ViewBoard toolbar not appearing: Tap the small arrow on the side of the screen to pull out the toolbar.
Contact IT
Contact IT if:
The display has physical damage
Cables are missing or broken
The issue persists after trying the steps above
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca
Please include:
Your school and room number
The type of display (ViewBoard, Promethean, etc.) if you know it
What's happening and what you've tried