Chromebook Troubleshooting

This guide covers the most common Chromebook problems and how to fix them.
Chromebook Won't Turn On
Plug it in — connect the charger and wait at least 5 minutes. The battery may be completely drained.
Check the charger — make sure the charging light comes on. Try a different charger if available.
Hard restart — hold the Power button for 10 seconds, release, then press it again to turn on.
If the Chromebook still won't turn on after charging, bring it to your school librarian.
Chromebook Is Frozen or Unresponsive
Hold the Power button for 10 seconds until it shuts off
Wait a few seconds, then press the Power button to turn it back on
"This Device Is Managed" or Enrollment Screen
If you see a message that the Chromebook is managed or you're stuck on an enrollment screen:
Do not attempt to unenroll or powerwash the device — FVSD Chromebooks are managed by the division and need to stay enrolled
If the enrollment appears broken or the device won't proceed past this screen, bring it to your school librarian
Can't Log In to the Chromebook
Make sure you're using your FVSD Google account (e.g., 
jsmith@fvsd.ab.ca)
Check that you're entering the correct password — your Google password may be different from your Windows password
Make sure the Chromebook is connected to WiFi before trying to log in
If you recently changed your password, use your new password
WiFi Won't Connect
Click the clock/battery area in the bottom-right corner
Click the WiFi icon
Make sure WiFi is turned on
Select your school's WiFi network
If it still won't connect, restart the Chromebook and try again
Screen Is Black but Chromebook Is On
Press a key or tap the touchpad — it may just be asleep
Try adjusting brightness with the brightness up key (top row of keyboard)
Hard restart: hold Power button for 10 seconds
Chromebook Is Very Slow
Close any tabs you're not using — too many open tabs slow things down
Restart the Chromebook (shut down fully and turn back on)
Check if a system update is available:
Click the clock/battery area > Settings (gear icon) > About ChromeOS > Check for updates
Need More Help?
If the steps above didn't fix the issue, bring the Chromebook to your school librarian. They will troubleshoot the device and submit a ticket to IT if needed.
Please let the librarian know:
What's happening with the Chromebook
Any steps you've already tried