Chromebook Troubleshooting

This guide covers the most common Chromebook problems and how to fix them.

Chromebook Won't Turn On

1. Plug it in — connect the charger and wait at least 5 minutes. The battery may be completely drained.
2. Check the charger — make sure the charging light comes on. Try a different charger if available.
3. Hard restart — hold the Power button for 10 seconds, release, then press it again to turn on.

If the Chromebook still won't turn on after charging, bring it to your school librarian.

Chromebook Is Frozen or Unresponsive

1. Hold the Power button for 10 seconds until it shuts off
2. Wait a few seconds, then press the Power button to turn it back on

"This Device Is Managed" or Enrollment Screen

If you see a message that the Chromebook is managed or you're stuck on an enrollment screen:

• Do not attempt to unenroll or powerwash the device — FVSD Chromebooks are managed by the division and need to stay enrolled
• If the enrollment appears broken or the device won't proceed past this screen, bring it to your school librarian

Can't Log In to the Chromebook

• Make sure you're using your FVSD Google account (e.g., jsmith@fvsd.ab.ca)
• Check that you're entering the correct password — your Google password may be different from your Windows password
• Make sure the Chromebook is connected to WiFi before trying to log in
• If you recently changed your password, use your new password

WiFi Won't Connect

1. Click the clock/battery area in the bottom-right corner
2. Click the WiFi icon
3. Make sure WiFi is turned on
4. Select your school's WiFi network
5. If it still won't connect, restart the Chromebook and try again

Screen Is Black but Chromebook Is On

• Press a key or tap the touchpad — it may just be asleep
• Try adjusting brightness with the brightness up key (top row of keyboard)
• Hard restart: hold Power button for 10 seconds

Chromebook Is Very Slow

1. Close any tabs you're not using — too many open tabs slow things down
2. Restart the Chromebook (shut down fully and turn back on)
3. Check if a system update is available:
4. Click the clock/battery area > Settings (gear icon) > About ChromeOS > Check for updates

Need More Help?

If the steps above didn't fix the issue, bring the Chromebook to your school librarian. They will troubleshoot the device and submit a ticket to IT if needed.

Please let the librarian know:

• What's happening with the Chromebook
• Any steps you've already tried