Devices

Computer Troubleshooting
This guide covers common issues with FVSD Windows computers and basic steps to try before contacting IT.
Computer Won't Turn On
Make sure the power cable is connected — check both ends (wall outlet and computer)
If it's a portable computer, plug in the charger and wait a few minutes — the battery may be drained
Press and hold the Power button for 10 seconds, then release and press it again
If using a docking station, try connecting the power cable directly to the computer instead
If it still won't power on, contact IT.
Computer Is Slow
Restart your computer — this fixes many performance issues. Use Start > Power > Restart (not Shut Down, as Restart clears more temporary data)
Close programs you're not using — too many open applications use up memory
Close extra browser tabs — each tab uses resources
Check for Windows updates — go to Settings > Windows Update and install any pending updates, then restart
If your computer is consistently slow after restarting, contact IT.
Screen Is Black or Frozen
Screen Is Black
Press a key or move the mouse — the computer may be asleep
Check that the monitor cable is connected (if using an external monitor)
Try pressing Ctrl + Alt + Delete — if a menu appears, the computer is on but the display may have an issue
Computer Is Frozen
Wait a minute — it may be processing something
Try Ctrl + Alt + Delete > Task Manager — close any applications marked "Not Responding"
If nothing responds, hold the Power button for 10 seconds to force shut down, then turn it back on
Keyboard or Mouse Not Working
Wired (USB)
Unplug and replug the USB cable
Try a different USB port
Restart your computer
Wireless (Bluetooth)
Check that the device is turned on and charged
Try turning Bluetooth off and on: Settings > Bluetooth & devices
Restart your computer
No Sound
Check the volume — click the speaker icon in the taskbar and make sure it's not muted or set to zero
Make sure the correct output device is selected — right-click the speaker icon > Sound settings > choose the right device under Output
If using headphones, try unplugging and replugging them
Restart your computer
Docking Station Issues
If your monitor, keyboard, mouse, or network aren't working through a docking station:
Unplug the docking station cable from your computer, wait 10 seconds, and plug it back in
Try connecting your computer's charger directly (not through the dock) to rule out a power issue
If a specific device isn't working (e.g., monitor), check that its cable is firmly connected to the dock
Restart your computer
If the dock is still not working, contact IT.
Contact IT
Contact IT if:
The issue persists after trying the steps above
Your computer has physical damage (cracked screen, broken keys, etc.)
You see error messages you don't understand
Your computer was lost or stolen — report this immediately
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca
Please include:
Your name and school
A description of what's happening
The computer name or asset tag if you know it
Any error messages you see

Chromebook Troubleshooting
This guide covers the most common Chromebook problems and how to fix them.
Chromebook Won't Turn On
Plug it in — connect the charger and wait at least 5 minutes. The battery may be completely drained.
Check the charger — make sure the charging light comes on. Try a different charger if available.
Hard restart — hold the Power button for 10 seconds, release, then press it again to turn on.
If the Chromebook still won't turn on after charging, bring it to your school librarian.
Chromebook Is Frozen or Unresponsive
Hold the Power button for 10 seconds until it shuts off
Wait a few seconds, then press the Power button to turn it back on
"This Device Is Managed" or Enrollment Screen
If you see a message that the Chromebook is managed or you're stuck on an enrollment screen:
Do not attempt to unenroll or powerwash the device — FVSD Chromebooks are managed by the division and need to stay enrolled
If the enrollment appears broken or the device won't proceed past this screen, bring it to your school librarian
Can't Log In to the Chromebook
Make sure you're using your FVSD Google account (e.g., 
jsmith@fvsd.ab.ca)
Check that you're entering the correct password — your Google password may be different from your Windows password
Make sure the Chromebook is connected to WiFi before trying to log in
If you recently changed your password, use your new password
WiFi Won't Connect
Click the clock/battery area in the bottom-right corner
Click the WiFi icon
Make sure WiFi is turned on
Select your school's WiFi network
If it still won't connect, restart the Chromebook and try again
Screen Is Black but Chromebook Is On
Press a key or tap the touchpad — it may just be asleep
Try adjusting brightness with the brightness up key (top row of keyboard)
Hard restart: hold Power button for 10 seconds
Chromebook Is Very Slow
Close any tabs you're not using — too many open tabs slow things down
Restart the Chromebook (shut down fully and turn back on)
Check if a system update is available:
Click the clock/battery area > Settings (gear icon) > About ChromeOS > Check for updates
Need More Help?
If the steps above didn't fix the issue, bring the Chromebook to your school librarian. They will troubleshoot the device and submit a ticket to IT if needed.
Please let the librarian know:
What's happening with the Chromebook
Any steps you've already tried

Smartboard and ViewBoard Setup and Troubleshooting
This guide covers connecting to and troubleshooting interactive displays (ViewSonic ViewBoards, Promethean boards, and other smartboards) used in FVSD classrooms.
Connecting Your Computer to the Display
Using an HDMI Cable
Plug one end of the HDMI cable into your computer
Plug the other end into the HDMI input on the display
The display should automatically detect your computer
If the screen doesn't appear, press Windows key + P and select Duplicate or Extend
Using a USB-C Cable
Some newer displays and computers support USB-C:
Connect the USB-C cable from your computer to the display's USB-C port
The display should show your computer screen automatically
Wireless Display (Screen Mirroring)
If your display supports wireless casting:
On your computer, press Windows key + K to open the Cast panel
Select your classroom display from the list
Choose Duplicate to mirror your screen
Note: Wireless display may have slight lag — use a wired connection for video playback or presentations with animations.
Display Shows "No Signal"
Check that the cable is firmly plugged in at both ends
Make sure the display is set to the correct input — use the remote or the buttons on the display to switch inputs (HDMI 1, HDMI 2, USB-C, etc.)
Try a different cable if one is available
Press Windows key + P on your computer and select Duplicate
Touch Screen Isn't Working
Make sure the USB cable is connected from the display to your computer — the HDMI cable handles video only, the USB cable enables touch
Try unplugging and reconnecting the USB cable
Restart your computer with the cables connected
If touch still doesn't work after reconnecting, contact IT.
No Sound From the Display
Right-click the speaker icon in your taskbar (bottom-right)
Click Sound settings > Output device
Select the display (it may appear as the display model name or "HDMI Audio")
Make sure the volume is turned up on both your computer and the display itself
Display Is On but Screen Is Black
Move the mouse or press a key — your computer may be asleep
Check the cable connection
Try switching the display's input source and switching back
Restart the display by turning it off, waiting 10 seconds, and turning it back on
ViewBoard Specific Tips
Updating the ViewBoard: ViewBoards occasionally need firmware updates. If you see a prompt to update, you can proceed — or let IT know and we'll handle it during your next available time.
Frozen ViewBoard: Hold the power button on the side of the unit for 10 seconds to force a restart.
ViewBoard toolbar not appearing: Tap the small arrow on the side of the screen to pull out the toolbar.
Contact IT
Contact IT if:
The display has physical damage
Cables are missing or broken
The issue persists after trying the steps above
Submit a ticket through the IT helpdesk
Email: helpdesk@fvsd.ab.ca
Please include:
Your school and room number
The type of display (ViewBoard, Promethean, etc.) if you know it
What's happening and what you've tried